I have many years' experience in handling crisis and issues for clients in a range of sectors, which allows me to provide effective crisis training courses that draw heavily on real-life situations relevant to a range of businesses and organisations.
The courses I run are developed to meet delegates’ needs through discussion with the course sponsor and the use of detailed pre-course assessments to ensure courses are as relevant and practical as possible.
Examples of the crisis training courses I provide include:
Basic crisis management
The course - which is supported with practical toolkits - covers everything from creating a crisis manual, choosing a crisis team, identifying risks and rehearsal mechanisms.
Frontline crisis management
This course is designed for those ‘on the frontline’ in a crisis, for example receptionists, security guards or administrative assistants. Delegates will go away with practical advice on how to deal with issues in a calm and professional way.
Crisis press office management
This course is designed for those who have little experience of dealing with the media in a crisis, and who want to understand the basic requirements for setting up and managing a crisis press office. It includes practical training in dealing with aggressive calls, and provides checklists on what a well-organised press office should contain.
Media management in a crisis
A media training session specifically aimed at dealing with difficult situations. It can be tailored for those new to crisis management, or designed to rehearse key spokespeople to deal with a potential issue or challenge on the horizon. It includes advice on developing Q&As as well as practical message and Q&A development if required.
How to run a risk assessment
Good preparation is the key to success in crisis management, and well organised organisations will ensure they’ve identified and prepared for key risks in advance. This session gives some practical tools and structures to help do just that, and can also be extended to cover a practical risk assessment.